Company Information

Gymwarehouse.ie is the trading name of this Irish owned company. Fully Irish owned and operated with Irish premises.

Company Registration Number: 420973

1. Representation of Goods

Gymwarehouse.ie makes every attempt to accurately represent the products that we sell.

Product illustrations are only ever intended as a guide and may not be identical to the actual supplied goods, as the manufacturers may modify their products without notice. In most cases, the product will look the same. Almost all products will require some form of assembly on receipt. If a customer would like to ensure that a product has a particular feature or purpose that is not advertised in the description, this is generally something that we cannot facilitate but they should contact us to enquire on 021-2067774

Unfortunately, Gymwarehouse.ie cannot guarantee that every description will be fully correct or complete. If a customer feels that a product’s description or picture is inaccurate or misleading, then they are expected to let our company know of their concerns, and we will do our best to correct it.

Gymwarehouse.ie reserves the right to make any changes to an item’s description or illustration at any time, without notice.

2. Order Acceptance

2.1 General Acceptance

The acceptance of an order and the contract of sale will only ever be finalised upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.

The acceptance will be deemed, for all purposes, to have been effectively communicated to our customers at the precise time Gymwarehouse.ie forwards a dispatch e-mail. Gymwarehouse.ie is not liable for customers failing to receive this e-mail; therefore, it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Gymwarehouse.ie is entitled to take payment of an order, prior to the acceptance and the finalisation of a contract. The removal or the earmarking of funds does not indicate our company’s acceptance to commence contractual relations.

Occasionally technical errors do occur, and Gymwarehouse.ie reserves the right to cancel any transaction in which a product has been sold at an incorrect value.

2.2 Acceptance of a Customised or Personalised Order

Any order that contains personalised, customised, custom fit or any other type of product where an adjustment has been made, must be placed online. As all orders are placed online it is the customer’s responsibility to ensure that their design/modification is correct prior to creation, and Gymwarehouse.ie cannot be responsible for any error that the customer may have made. Only text and graphics maybe used to customise goods, not symbols.
Gymwarehouse.ie reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the product. In most cases, customisation will not be an option.

3. Shipping Information

3.1 General Information

Gymwarehouse.ie works in partnership with third party couriers such as DPD, NHL Logistics and Fastway. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations.

Parcels are dispatched from our warehouses Monday to Friday, within the working hours of 9am to 5:30pm. The delivery of an order will always occur on a weekday, Monday to Friday. Please note our couriers rarely deliver on a Sunday or Saturday, except in very busy times such as Christmas.

For customised or personalised goods please view paragraph 2.2.

In some instances, a customer of Gymwarehouse.ie is expected to sign for the goods how they receive them or authorise Gymwarehouse.ie over the phone. Therefore if a customer has not opened the box to check the contents inside they are expected to sign for the goods as unchecked. Equally if the boxed is damaged, they are expected to sign for the delivery as so, and upon inspecting the goods, if they are damaged they are expected to follow our company procedures as explained in paragraph 3.8. In some instances, a delivery may be left safely at a customers premises, as outlined on their order. Unless we hear otherwise, this is deemed as acceptance.

3.2 UK

  • From January 2021, we will not be delivering to the UK
  • There are no delivery options for this service

3.2.2 Next Day Delivery*

  • In some instances, if an order is placed for an item before 1.00pm Monday to Friday, and it is a parcel as opposed to a large box/boxes that require pallet delivery and being delivered by DPD, the item may be delivered the next day. However, company policy is to deliver items within 1-3 working days of an order being received.

*Please note Saturdays or Sundays do not fall into the Next Day Delivery category, deliveries are only made on working days, Monday to Friday inclusive.

*A signature is usually required on receipt of the goods. Or authorisation over the phone. We are not responsible for goods after in case of damage or theft.

3.3

*A signature is usually required on receipt of the goods, unless specified by Gymwarehouse or their agents.

(Gymwarehouse.ie remain to have the discretion, to refuse Saturday deliveries without notice)

3.4 UK Highlands & Islands*

  • Orders to Highlands or Island address are not accepted after 01 January, 2021.

3.5 Europe*

  • Mainland Europe includes mainland France, Spain, Ireland, Germany, Austria, Portugal, Czech and Holland
  • Islands and colonies of the countries included in the European, mainland destinations, do incur an additional shipping charges to that advertised online. Unfortunately, we do not ship to the Canary Islands.
  • All other listed countries do incur additional shipping charges to that advertised online
  • If a European shipping destination is not available at checkout, it is the customer’s responsibility to inform our company of their intention to order and an arrangement may be reached, so long as our company is able to ship to the destination and the shipment charges are covered by the customer
  • Deliveries take on average four to seven working days,
  • Certain products are not suitable for international shipment, and certain shipment rates are based on size and weight in which the delivery may incur additional shipping charges to that advertised online
  • Certain European destinations such as Norway, Switzerland, Balearic Islands, Russia, Gibraltar, Cyprus and Iceland require delivery via airfreight rather than road route. Products containing batteries are not permissible for this type of transit and therefore a customer may be requested to provide an alternative address or have orders cancelled without any notification
  • If there are any additional shipping costs or customs duties to pay, the customer assumes full responsibility for them in their entirety, and the customer will be contacted, in order to pay the outstanding balance.
  • Orders shipping outside of the European Union will be subject to a €30 customs handling fee on top of the order total. Customers will be contacted for additional payment.

*Customised goods, please view paragraph 2.2

3.7 Delivery Failure or Non-Delivery

Our courier will attempt delivery, and if unsuccessful, will either rearrange delivery or leave the item safely on site. You may also receive an email or text message from our agent, telling you that they failed in delivering and you can rearrange directly with the courier.. Our company advises our customers’ to follow the instruction, and if necessary our customers’ may contact our company in order to re-arrange delivery or resolve any problems they experience. We do recommend that our customers’ contact the courier company directly, prior to calling our own Shipping Department, as our powers are limited once the parcel is in the courier’s possession.

If a customer does not respond to the message within five working days, the parcel(s) will be returned to our warehouse and the customer will be liable for all postage costs. If the customer has not received a message by the last day, of the expected delivery dates, the customer is responsible for informing our company of this, to avoid the parcel(s) being returned. If the customer has not contacted us within this period, they may be liable for postage.

3.8 Delivery of Damaged Goods

Gymwarehouse.ie endeavour to send orders safely, and to the satisfaction of our customers’, however on occasions some orders arrive damaged due to transit. Our recommendation upon receipt of such items is that the customer signs for the parcel as damaged and sends it back with the courier and then contacts our returns department in order to arrange an exchange.

As a customer who receives a damaged item they are expected to contact our returns department within 1 working day of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. Please e-mail info@Gymwarehouse.ie

IMPORTANT: Gymwarehouse.ie expects our customer’s to inspect their delivered product within a reasonable amount of time. Please be reminded that after 14 days, as per European Law, Gymwarehouse.ie has the right to refuse any potential remedy.

3.9 Delivery of an Incorrect Item

Gymwarehouse.ie attempts to ensure that every order is received in accordance with the customer’s request; however, on occasions some orders are picked incorrectly due to human error for which our company is truly sorry.

As a customer who receives an incorrect item they are expected to contact our help department within fourteen days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim.

Please e-mail: info@Gymwarehouse.ie

IMPORTANT: Gymwarehouse.ie expects our customer’s to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, Gymwarehouse.ie has the right to refuse any potential remedy.

3.10 Handling Heavy Goods

Many of our items are a large size and weigh a considerable amount. Please be careful when lifting and as if you lift incorrectly, it can cause physical damage. If you are unsure how to lift properly, please find out how to do so before attempting to lift. Please observe any signs on the item and also the weight.

3.11 Minor Adjustments

On occasion, minor adjustments may be required on certain items. This is not classed as a fault, rather part of the assembly.

  1. Cancellation Policy

Gymwarehouse.ie reserves the right to cancel any order, for any reason, at our own discretion without notice.

The customer may cancel an order up to 14 days after receiving the goods, so long as the customer still possesses proof of purchase and has retained all packaging. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however the customer should contact our help department as a matter of urgency. Unfortunately, we are unable to guarantee cancellation, and this can only be guaranteed once the customer has received a confirmation e-mail from our help department.

Please e-mail: info@Gymwarehouse.ie

If an order is dispatched prior to cancellation the customer is liable for postage. Goods that are being returned through a third party courier, of the customer’s choice, must be fully insured and possess a tracking report, as our company cannot be liable for damaged or lost parcels. Our company can arrange a return service, however we do charge €15.00 for items that cab be returned with a parcel courier, (or €50 if it’s on a wooden pallet except in the instances of fault or order inconsistency, in which we will arrange our own courier’s to exchange the faulty or incorrect item), per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which Gymwarehouse.ie is not responsible to provide.

If the returning item(s) are insufficiently protected, we have the right to refuse any returned item. Any parcel(s) that are refused by Gymwarehouse.ie will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

The address for returns is:
Gymwarehouse.ie, Woodstock, Carrigtwohill, Co. Cork, T45T327, Ireland.

Only on receipt of the goods back to our warehouse will a refund be arranged. A refund usually takes 7-10 working days to process due to the banks, and our own administration processes.
IMPORTANT: If a customer contacts our company after the specified fourteen days, Gymwarehouse.ie has the right assume that the order has progressed to completion. The customer will not have an automatic right to a refund.

5. Refund Policy

Merchandise purchased at Gymwarehouse.ie may be returned to our warehouse within 14 days from the date of delivery, provided that they are returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. If the returning item(s) are insufficiently protected, we have the right to refuse the returned item. Any parcel(s) that are refused by will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.

Personalised, customised, custom fit, or any other type of product where an adjustment has been made from the ‘norm’, at the customer’s request, is non-returnable. If personalised goods are returned they will be returned to the sender. Any parcel(s) that have to be returned by will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. Unless there is a discrepancy in which the customer is expected to contact our returns department via e-mail.

Please e-mail: info@Gymwarehouse.ie

The customer will be responsible for return postage, €15 or €50 if it’s on a wooden pallet except in the instances of fault or order inconsistency, when we will arrange our own couriers to exchange the faulty or incorrect item.

If the goods are faulty, damaged or different from those ordered, please contact our returns department, within fourteen days of delivery. The returns department can be contacted via e-mail. On receipt of the customer’s e-mail our returns department may ask for a photograph, in order to provide a swift and acceptable outcome, this very often being an immediate exchange. Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 5.30pm, of which a time slot cannot be specified.

Please e-mail: info@Gymwarehouse.ie or write to Gymwarehouse.ie, Woodstock, Carrigtwohill, Co. Cork, T45T327.

In instances of faulty or damaged goods our company reserves the right to return the purchased goods to the manufacturer, and we retain the right to await their response on how best to proceed with our customer’s complaint. The reason why we correspond with the manufacturer directly is to ensure that there are no repetitive faults or problems that either party should be aware off. We remain safety conscious throughout the returns procedure, to ensure reliability not only in our products, but also our customer’s trust in our service.

If the goods have been ordered in error or if the customer would like to return the goods for any personal reason we would be happy to refund the goods in full. Equally we can arrange a free exchange delivery*, on the return of the customer’s original order. To arrange a refund or an exchange the item(s) must be returned within 14 days of original delivery. Courier charges may apply.

*Standard delivery service only, any outstanding balances on products will have to be paid

Prior to returning the goods please contact our help department, to inform them of the reasons for return and to obtain the necessary authorization. The help department can be contacted via e-mail.

Please e-mail: info@Gymwarehouse.ie

After receiving an authorisation e-mail from our help department, please return the goods, via a recorded and insured delivery, to:

Gymwarehouse.ie
Woodstock,
Carrigtwohill, Cork, Ireland.

Our company can arrange a return service; however we do charge €15.00* per parcel or €50 per item if it has to be returned using a wooden pallet service and the goods must be fully protected for transit. If the customer has disposed of the original packaging, they are expected to find alternative and equivalent wrapping, of which Gymwarehouse.ie is not responsible to provide.

* The charge is subject to change, at the discretion of Gymwarehouse.ie

As a company, Gymwarehouse.ie will endeavour to sort out any problem within two working days of receiving the complaint. This may require longer should couriers be required.

IMPORTANT: Customers are required to retain proof of purchase and be able to produce this upon request.

6. Complaints Procedure

Our aim is to deal with any problems or concerns within five working days, however during peak times a response may be delayed. In order to prevent any disappointment, we recommend that any complaints are sent via e-mail, however we will happily respond to any letter in due course. In response to any complaint we will explain what actions we intend to take to resolve the complaint, and request any further information if necessary.

Gymwarehouse.ie monitors all complaints, and logs any suggestions a customer may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable.

If a customer has a complaint or any recommendations, they are advised to contact our Customer Services Department.

E-mail: info@Gymwarehouse.ie

Or post to
Gymwarehouse.ie
Woodstock,
Carrigtwohill, Cork.

7.1 VAT

All prices are inclusive of Value Added Tax.

VAT receipts are available upon request from the following e-mail address.

Please e-mail: info@Gymwarehouse.ie

7.3 Invoices

All invoices are sent electronically via e-mail, and not in paper format with the customer’s delivery. Unfortunately, our company cannot be liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.

Unfortunately Gymwarehouse.ie cannot reproduce an identical confirmation e-mail; however we can confirm the order in an invoice format. Invoices are available upon request from the following address.

Please e-mail: info@Gymwarehouse.ie

7.4 Product Reviews

We publish a selection of reviews on our products. These product reviews are there to help customers make good buying decisions. However, we do not publish all reviews, and reserve the right not to publish any given review without reason.

Common reasons for not publishing a review include:

    • Inappropriate language such as swear words
    • Rating the product based on shipping or customer service issues. We want to encourage reviews on the products themselves, and whilst we agree it’s an important part of a buying decision, since different products will ship on different couriers, it isn’t some consistent criteria. Equally if you’ve had a bad customer service experience, this is specific to your particular order, rather than the product itself.
    • Bad spelling/grammar – if we can’t easily understand the gist of what you are saying, we may not publish the review
    • Mentions of competitors
    • Mentions of a different product to the one you are reviewing – in most cases this confuses the review when taken out of context, although a like-for-like comparison is acceptable
    • Specific price information – our prices are constantly changing, of course mention whether it is good value or not, but not a specific price
    • Product not received or product ordered incorrectly – if you’ve not received the product you meant to buy, the review you leave can’t be a fair assessment of it
    • Reviews that don’t add anything – the reviews are here to help customers make good buying decisions. If a review of a green shirt is “this shirt is green”, that doesn’t add help, whereas “a very bright green” adds more information

8. Disclaimer

Gymwarehouse.ie, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any Gymwarehouse.ie product or website.

The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however, the product must remain within the warranty period.

Gymwarehouse.ie does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977.

9. Privacy Policy

9.1 Credit/Debit Card Security

All financial transactions carried out with Gymwarehouse.ie, take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access our customer details.

All sites are scanned daily by an independent security company to detect and resolve any vulnerability.

All credit and debit card details are deleted immediately after being charged. If an order is placed online, the transaction details cannot be seen by any of our staff members.

9.2 General Information Security

Gymwarehouse.ie is committed to protecting our customer’s privacy, we only use the information we collect from their shopping experience to process an order. We will only use the information that we collect about our customers lawfully, and in accordance with the Data Protection Act 1988.

9.3 Mailing List

Upon purchasing from Gymwarehouse.ie, the customer has the option to opt-in and join our mailing list, as a result we use the e-mail address that they supply, to inform them of updated product information and special offers.

Please be assured that our customers can easily remove their e-mail address from the mailing list by selecting the ‘unsubscribe’ link on any mailing. Equally the customer can contact our help department, in order to remove their e-mail address; however they are required to forward a Gymwarehouse.ie,ie mailing e-mail to enable them to do this on the customer’s behalf.

Please e-mail: info@Gymwarehouse.ie

9.4 More Information

Please read on to find out more about our privacy policy.

What information do we collect?

When a customer creates an order we require the following information: their name, shipping address, contact number, e-mail address and credit/debit card details. The information allows our company to process the customer’s order.

How do we protect our customer’s information?

The personal information which we hold will be held securely in accordance with our internal security policy and GDPR legislation.

Please view paragraphs 9.1 – 9.2.

Do we use cookies?

Yes, we do use cookies to enable a better shopping experience. Cookies are small pieces of information stored locally on our customer’s computer by their browser. We use cookies to enable the customer to hold the contents of their shopping basket between visits. We do not store any personal information within these cookies.

Do we sell our customer’s information?

Gymwarehouse.ie does not sell any information about their customers’. We will not forward any customer details onto any third party, at any time or for any reason, unless legally obligated.

If a customer has queries regarding our privacy policy, they are recommended to contact our company.

info@Gymwarehouse.ie

0035321 2067774

Postal Address:
Gymwarehouse.ie,

Woodstock,
Carrigtwohill
Cork, Ireland

10. Modification of Terms and Conditions

Gymwarehouse.ie reserve the right to modify our Terms and Conditions. The modifications will be effective on the date that we post the modified Terms and Conditions on our Gymwarehouse.ie website. The conditions are intended to be applied retrospectively. Gymwarehouse.ie reserves the right not to provide notice.